HP_Walk

HP Sprout Walk-UP

Lead UX Designer / UX Manager

HP | Launched 2016
Walk-Up solution for Public Spaces
Palo Alto, CA

Senario

Through its adaptable design and tailored functionalities, the HP Sprout Walk-Up solution seeks to transform traditional public spaces into dynamic hubs of exploration and discovery, fostering enriched learning and engagement opportunities for visitors of all ages and backgrounds.

UX Leadership

Define the vision and objectives of the HP Sprout Walk-Up solution.
Collaborate with stakeholders to identify target markets and use cases for the platform.

Lead the UX design process, including wireframing, prototyping, and user testing, to create intuitive and engaging interfaces for the HP Sprout Walk-Up platform.

Led conduct extensive user research to understand the needs, preferences, and behaviors of target users in public spaces.
Gather insights on user expectations and pain points related to interactive experiences in museums and libraries. Work closely with cross-functional teams to refine concepts and align them with business goals.
Ensure consistency and usability across all modules and components of the platform.

Outcome

The HP Sprout Walk-Up solution delivers a customizable and modular platform that transforms public spaces into immersive and interactive environments. Through strategic planning, user-centered design, and continuous improvement efforts, the platform enhances user engagement and drives value for both customers and HP, Inc.

An Ecosystem of Tools for Customization

Walk-Up UX vision is to be a highly customizable framework where the public place, museums, libraries, offices, etc. can add their brand identity through images, videos, colors, logos and arranging the user flow accordingly with their own unique needs.

Multi-generational & Multiple Users

"We need something that can be used by pretty much anybody. We try to give our visitors activities that are suited for a multi-generational audience. The solution has to be fairly intuitive so it doesn’t take a lot of instruction. It needs to be spontaneous, easily recognizable, and something you can just jump in and do.”

Jeff Burdona - Director of Education at San Jose Museum of Art

Experience Prototyping and Role Playing

During the design process, prototyping emerged as the primary tool for crafting new interaction models, including telepresence experiences and interactions with Virtual Assistants, aimed at comprehending user challenges with Sprout in novel environments. We generated a variety of prototypes and engaged in role-playing sessions with colleagues to stimulate discussion, gather feedback, and iterate on concepts.

Additionally, I spearheaded workshops focusing on prototyping techniques for User Experience Design.

HP Sprout Walk-UP

Lead UX Designer / UX Manager

Senario

UX Leadership

Outcome

HP Sprout Walk-Up

An Ecosystem of Tools for Customization

Branding and Adaptability

Multi-generational & Multiple Users

Multiple Locations, Libraries, Museums, Shops, Banks

Experience Prototyping and Role Playing

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