Alexa Search

Alexa Search

UX / Voice & Multimodal Lead Designer

Amazon | Launched 2019
Access Your Personal Information
Santa Clara, CA

Purpose

Users often struggle to remember where their information is stored within Alexa's ecosystem. Research highlighted frustration due to difficulties in distinguishing between calendar events and reminders. The challenge was to provide a simpler, more intuitive way for users to retrieve their personal information.

Interaction Design Leadership

I led the design of multimodal interactions, creating and testing various prototypes to consolidate users' personal content into a unified view. The objective was to craft a balanced solution that allowed users to access all their information at a glance, regardless of its source.

Outcome

The project significantly streamlined the process of finding personal information on Alexa, removing the need for users to specify data domains like calendar events or reminders. Now, users can easily locate and inquire about their data, no matter where it is stored within the Alexa ecosystem.

Prototyping Voice and Touch

Prototyping Holistic Experiences

I combined both visual and voice prototypes into a single interactive prototype using tools like Adobe XD so that users could experience the designs as realistically as possible. After each testing session, adjustments were made to craft the most appropriate design based on user feedback. For example, one important insight was the use or not of ordinals in the list. This iterative approach ensured that the final design effectively integrated both visual and voice interactions to create a seamless user experience.